Resident Center
Everything in one place.
Pay rent, report a problem, or apply for your next place, without hunting through emails.
Maintenance Emergency
No heat, no water, gas smell, active flooding, or sewage backup? Don't submit a web request. Call us now, 24/7.
Call (314) 635-1500Pay Rent
Make a one-time payment or set up autopay in the resident portal.
Submit Maintenance Request
Non-emergency repairs. Include photos so we can send the right tech the first time.
Apply for a Rental
Start an application for any available VividDoor-managed home.
Resident FAQ
Rent due dates, repair timelines, deposits, and move-out.
Resident FAQ
When is rent due, and what counts as late?
Rent is due on the 1st of each month. Your specific grace period and late fee are spelled out in your lease. Your lease and all your documents are in the resident portal.
What qualifies as a maintenance emergency?
Anything that threatens safety or is actively causing damage: no heat in freezing weather, no water, a gas smell, an active leak or flood, a sewage backup, or a lockout that leaves the unit unsecured. Call the emergency line immediately. Don't submit a web request and wait.
How fast will a normal repair get handled?
We acknowledge every non-emergency request quickly and schedule based on urgency and vendor availability. You'll hear from a human about the plan. You won't be left guessing whether the request was received.
Can I get my security deposit back faster?
The best predictor is the move-out walkthrough. Ask us for the move-out checklist before your last month, handle the items on it, and leave the unit clean with all keys returned. Deposits are returned within the timeframe Missouri law requires.
Still stuck? Call (314) 635-1500 or email hello@vividdoor.com.